Contact
Customer Support Guidelines
When sending inquiries, it is deemed that you are agreeing to the following terms.

1. Response may take time depending on the inquiry.
Please note that we may not be able to accommodate for specific response deadlines or urgent replies.

2. Responses are intended for individual users and are not to be reproduced or used without permission.

3. If email replies cannot be delivered or depending on the nature of the inquiry, we may use alternative communication methods.

4. Including multiple inquiries in one email will take much longer to respond.
For a prompt response, please submit each inquiry separately.

5. The inquiry investigation period will span one year, starting from the date of the inquiry submission.

6. Please note that we may not be able to answer certain questions since we are cannot disclose non-public information.

7. Customer support for this application is available in English, Japanese. Please note that inquiries in languages other than those listed, such as IChinese or Thai, will be answered in English as a general rule.

Customer Support Hours
Inquiries can be submitted 24/7, but responses related to your inquiry will be processed during our business hours (11:00 AM to 6:00 PM Japan Time Zone), except for weekends, national holidays, and company-designated holidays.
Inquiries received during non-operating hours will be replied to the email address provided in the contact form from the following day.

The flow of how the inquires will be handled
1. An automatic reply message will be sent to you just after the inquiry is sent.
Please read the auto reply message.

2. Once the automatic reply is sent, our support team will respond to your inquiry during our designated business hours.

3. Depending on the content of the inquiry, we may request further detailed information.

*If you are unable to receive the automatic reply email, please ensure that the email address you provided is accurate, and consider checking for any junk mail filtering settings.
Please contact us after you have checked the entered email address, and have checked the mail receiving settings (Accepting from the domain @chara-dan.com).

The flow of account deletion
To verify your account, we ask that you please contact us through the in-app contact form whenever possible.

◆Request from outside the app
1. Select the category Delete account.

2. Include the account deletion request in the summary.

3. Include detailed information in other fields and submit the inquiry.

4. Once we can verify your identity through our support team, we will proceed with the account deletion process.

◆Request from within the app
1. Select the category Delete account.

2. Enter your email address.

3. Click on the button at the bottom to make an inquiry.

4. Our support team will proceed with the account deletion process.

The information entered will be used for the following purposes.
・Email Address: User management/Inquiries (Identity verification/Procedures/Processing time and completion notifications)
・Other fields: Identity verification

Information regarding account deletion
The data that our company will delete (deactivate) with this procedure is as follows.

・User account information for authentication
・Related information such as OpenID used for linking data
・Recipients of push notifications
・Dancoins
・Information regarding other users

Precautions regarding account deletion
The data will be retained until the deletion process is completed.
After the deletion, you will no longer be able to play with existing data, including the use of Dancoins, and it will not be possible to recover the account later.

If you wish to start from the beginning, you can delete and reinstall this app on your device to start playing with the new data.

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How to check your order number for Android version (tap to open)
If you purchased the product on the Google Play version, you can check your order number in the following way
▼Order Number Confirmation Procedure
An email with the subject line "(Order: Date) to Google Play" will be sent to the Google account (Gmail) where the purchase was made.
Please include your order number in the text.
※The order number is in the form GPA.0000-0000-0000-00000.
※If you cannot find the email, please follow the instructions below to check your order information.
Step 1 Sign in to your Google Wallet account (http://wallet.google.com/manage).
Step 2 Select "Transactions" on the left side.
Step 3 Please select the transaction to be covered and enter the "transaction id" that appears on the right side of the screen.
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